IT Service Support Management

IT Service Support Management

IT Service Support Management Solution with
11 PinkVerified ITIL processes. A truly SMART Digital Service Management Solution.

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Automate HR and Administrative

HR Help Desk / Case Management

Automate HR and Administrative Processes with self-service,workflow and mobile apps

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HR Help Desk
Government Case Management

Government Case Management

Help Desk Solution for local and Federal government or city councils.

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Government Case
case management solutions

SMART Case Management solutions

Increase customer satisfaction with efficient complaints submission & routing

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smart business process management

SMART Business Process Management Software

A Digital Transformation
Platform – enabling organizations to revolutionize their user experiences and optimize business operations.

smart service desk

Reduce service management costs in a smart way, with our flexible licensing models for mid-size & large businesses

Smart PinkVerify

Smart Service Desk Software Awarded Pinkverify-2011

SMART Service Desk v11, has 11 processes complying with the latest ITIL® 2011 guidelines set by PinkVERIFY and the ITIL Software Scheme (ISS) from AXELOS for documentation. Manage all of your services, assets and support with stamp of approval from pink elephant.

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User friendly, Cost Effective, All in one ServiceDesk that can be used for any Services Department.

Amit Singh - Sr.Manager, Service Delivery

We have 62% saving in costs per annum with the change of our ITSM solution from HEAT to SMART Service Desk.

Nico Van Der Walt - Team Lead, Service Delivery
technip testimonial

“SMART Service Desk is a great suite of applications, which any mid or large size company, can use to streamline, control and govern IT, HR & Business activities. It is also good at integrating with a large varieties of application or systems.”

Brindha Sankararaman - Service Quality Manager, IT
infoline testimonial

Increased use of the ITIL V3 framework based SMART Service Desk, in our call centers, for managed services, has resulted in drastic improvement in customer satisfaction and operational performance !

Manoj Mahanta - Sr.Vice President, Infoline LLC
medgulf testimonial

After long time spent on assessments/analysis of various ITSM solutions in the market, SMART Service Desk was the complete solution for MEDGULF to meet current and future requirements with lot of features, flexibility and reasonable price

M. Felemban - IT Infrastructure Manager
Ministry of Defense Land Forces

Implementation of SMART Service Desk – ITSM Solution, has allowed us to achieve, next level in Service Management.

IT Director, Ministry of Defense Land Forces - KSA
toyota testimonial

We needed a tool with automated workflow and easy to use interface, SMART Service Desk's built-in workflow has made big improvements in our Service Operations - especially having online approvals !

Khaled Omar - IT Director, ALJ Toyota
northern testimonial

A must to have solution, when it comes to streamlining processes and managing projects.

Leon Venter - Manager, Logis Support & Admin


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