IT SERVICE MANAGEMENT

Rich user interface to assit service desk agents
Complete IT Service Support and Management Suite
Service Request Management with online approvals before provisioning
Employee Portal View
Complete Change Management Support
Track Incidents in real time
Use Knowledge Base to improve Service Management
Servicing Team for HR
Employees and Customers can respond to Surveys after ticket is solved
service from service catalog
Discover Un-limited IT Assets free of cost
Supports creation of any HR Request
Ready to use Service Management Dashboards
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IT Service Management

SMART Service Desk - IT Service Management Suite is a flexible and robust solution that can be deployed via Purchased On-Premise, Subscription On-Premise and Cloud Subscription, with the portability to switch. It is simple, yet comprehensive; highly configurable ITSM Suite developed in alignment with the ITIL best practice framework to manage the entire service life-cycle across. We offer an integrated and modular solution that is designed to support multiple languages.

FEATURES & BENEFITS

  • Best-practice business process flows following the ITIL V3 and ISO 20000 standards
  • Ease of Customization and Administration without programmers
  • Comprehensive Service Catalog to support Incident or Request Models
  • Single and Multi-Tier Account Management support
  • Automatic Ticket Dispatch with Business Workflow Automation
  • Automated Billing Customization as per client requirement
  • Automatic email to ticket conversion
  • Integration with SMART Quality Management System to meet ISO 9001, ISO 27001 & ISO 20000:2011 requirements
  • Management Dashboards
  • Standard and Adhoc Reports based on ITIL
  • Export Reports or Query Data as CSV, XLS & PDF
  • Easy to customize Request Forms
  • Search Query Builder
  • Multi-Site Support
  • Remote Desktop Sharing
  • Notify Technicians using Email / SMS / Social Media
  • Holidays / Operational Hours
  • Integrated with Active Directory, MS Exchange, Twitter, VOIP and any Contact Center solution
  • Integration with SMART Field Service management application
  • Scalable software so as to support up to 10,000 concurrently logged in users
  • Ease in importing data, from CSV / Excel files
  • Customer Self Service Portal
  • Customer browser access
  • Dedicated SMART phone Apps from Google Play and Apple Store
  • Customer Feedback Surveys
  • Choose between On-Premise or On-Demand (SaaS) Offering, as per your convenience.
  • Faster Implementations, you can get you up and running from day one.
  • Reduce IT support costs through self-service and user feedback using surveys.
  • Enhance staff productivity and consistency by automating processes, policies, procedures & tasks.
  • Eliminate recurring incidents through embedded problem & knowledge management processes.
  • Integration available with SMART Quality Management System to meet ISO 9001, ISO 27001 & ISO 20000:2011 requirements.
  • Guaranteed Reduction in support Costs & Reduce Your TCO Access to all modules in an integrated manner.

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