User friendly, Cost Effective, All in one ServiceDesk that can be used for any Services Department.
We have 62% saving in costs per annum with the change of our ITSM solution from HEAT to SMART Service Desk.
“SMART Service Desk is a great suite of applications, which any mid or large size company, can use to streamline, control and govern IT, HR & Business activities. It is also good at integrating with a large varieties of application or systems.”
Increased use of the ITIL V3 framework based SMART Service Desk, in our call centers, for managed services, has resulted in drastic improvement in customer satisfaction and operational performance !
After long time spent on assessments/analysis of various ITSM solutions in the market, SMART Service Desk was the complete solution for MEDGULF to meet current and future requirements with lot of features, flexibility and reasonable price
Implementation of SMART Service Desk – ITSM Solution, has allowed us to achieve, next level in Service Management.
We needed a tool with automated workflow and easy to use interface, SMART Service Desk's built-in workflow has made big improvements in our Service Operations - especially having online approvals !
A must to have solution, when it comes to streamlining processes and managing projects.
Please feel free to contact us if you need any further information.